Vishaal Mehta
Head of IT Service Delivery @Aptia Group
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WORK HISTORY
Head of IT Service Delivery @Aptia Group
Directing enterprise-wide IT and service delivery strategy for GBS operations across multiple domains (IT, HR, Finance, Marketing), including migration from Mercer. Leading governance of IT projects & program portfolios, ensuring value delivery & alignment with IT strategy, business objectives and regulatory compliance.• Building relationships and driving collaboration with C-suite stakeholders, aligning technology solutions to business goals and regulatory needs while managing Capex & Opex, ensuring budget fulfilment & forecasting for all technological aspects. End to end built for 3 delivery centres, migration of applications and cloud Infrastructure from Mercer to Aptia, setup of 24x7 global (US, UK, IND, Portugal) service desk operations.• Cross-functional collaboration with department heads and vendor engagements ensuring alignment of business strategy & IT solutions. Focus on process effectiveness, quality and licenses cost of Microsoft Azure, M365, D365, AWS, Five9, Service Now, Manage Engine, Jira, Zoom, Kore.ai. • Driving overall IT Service Management Processes (Incident, Problem, Change, Request Fulfilment, Ongoing Monitoring via Dashboards), procurement & tool integrations, automation, POCs, on-boarding of new applications & services, building standardized service catalogues, operational playbooks, and escalation matrices for all IT system support models. • End to end responsibilities (People, Process, Tools) of ServiceNow and Manage Engine platforms and implementation of ITIL framework. • End to end responsibility for ensuring compliance with security frameworks like ISO 27001 certification, GDPR, PCI DSS, SOC2, ISAE-3402. Overseeing development, maintenance, & dissemination of IT policies, processes, VAPT, GRC, SIEM, PEN testing and other security controls.
EDUCATION
Amity University, Greater Noida Campus
Master of Business Administration - MBA, Information Technology
National Institute of Information Technology
Diploma in WebCentric Computing, Computer/Information Technology Administration and Management,
Robert Gordon University
Post Graduate Certificate, Electronic Information Management
ABOUT VISHAAL MEHTA
I build (and stabilize) enterprise IT delivery for organizations from the ground up and make them exceptional. Over 2 decades of experience with last 8 years in IT leadership, I have established Global Capability Centers, scaled delivery teams from zero to hundreds, and led complex technology transformations across BFSI, Healthcare, Lifesciences, FMCG, ITES, F&A, and Aviation. My work transforms at the intersection of technology strategy and business impact. Every initiative I lead is measured by its effect on revenue, cost, compliance, and client satisfaction. What I do best:• Build & \' Scale: Designed and operationalized six Global Capability Centers from the ground up to full-scale delivery (600+ seats each), primarily supporting M & \'A integrations and BOT transitions.• Impact Delivery :$1.4M+ in cost optimizations,$500K in 3-year OPEX savings,$320K in new revenue through managed services expansion (zero to 270+).• Integrate & Transform: Led M & \'A technology integrations across multiple (20+) global business units ERP, HRIS, CRM, ITSM, cloud infrastructure with zero business disruption.• Lead at Scale: Managed global teams of 350+ across 15+ geographies with 24x7 service delivery operations.• Readiness & Ensure Compliance: 100% audit pass rate across ISO 27001, SOC2, PCI-DSS, HIPAA, and GDPR over 5+ consecutive audit cycles. Certifications: MBA-IT | PRINCE2 Practitioner | ITIL V3 | Lean Six Sigma Green Belt | MCSE | Digital Transformation (ISB)| M&A Certified
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