Vish Valluri
Customer Success Manager at Salesforce | MBA, Emory University
- Role
- Customer Success Manager at Salesforce
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Vish Valluri
Experienced 9x Certified Salesforce professional who possesses Salesforce Administrator, Business Analyst, and Consulting professional experience working in diverse industries ranging from Fortune 500, government, middle market, defense, manufacturing, healthcare, and commercial markets. Extremely passionate about how to leverage Salesforce to help organizations transform their digital experience!Progressive Salesforce experience in diverse industries and roles ranging from: Currently a Customer Success Manager at Salesforce with a industry focus in Retail and Consumer Goods (RCG) Senior Technical Account Manager at Salesforce with a industry focus in Retail and Consumer Goods (RCG)2+ years in the Salesforce consulting industry working with private sector middle market, U.S. state & local, and federal government clients 4+ years as a Salesforce Administrator for a Fortune 500 manufacturer supporting 400+ internal users and partner community usersSalesforce Business Analyst for a Fortune 30 Healthcare Insurance provider within their Salesforce Center of Excellence (CoE)End-user turned administrator as part of a Fortune 500 global sales team. This was the pivotal time that fueled my passion to begin my career in the Salesforce ecosystem!Skilled in Salesforce administration, business analysis, requirements gathering, agile methodologies, data analysis, and business process improvement.Salesforce Certifications/Accomplishments:Certified Salesforce Administrator Certified Salesforce Advanced AdministratorCertified Salesforce Sales Cloud ConsultantCertified Salesforce Service Cloud ConsultantCertified Salesforce Experience Cloud ConsultantCertified Salesforce CPQ SpecialistCertified Salesforce Platform App BuilderCertified Salesforce Business AnalystCertified Salesforce Administrator Certified Salesforce AI AssociateMBA graduate of Emory University Goizueta Business SchoolOperation Inherent Resolve veteran, deployed to Iraq from 20••••18
Experience
Customer Success Manager
Apr 2024 — Present · Atlanta, GA, US
Forging deep relationships with customers and account teamsMaintaining awareness of key events, needs, potential risks, and value driversImproving customers\' overall technical and operational health to maximize their Salesforce investmentActing as a point of contact for major customer incidents and managing expectations and communications through resolutionFocusing on Core Signature customers and driving customer advocacy to reduce attritionCollaborating with Sales partners to expand Signature coverage and consumption of premier entitlementsMaking strategic customer investments to foster trusted growth and successProactively setting customers up for success through platform optimization, especially during peak eventsLeveraging deep technical knowledge of the Salesforce platform to provide a unified Signature experienceServing as the single point of customer accountability for all Signature deliverables, experience, renewal, and expansionCultivating and maintaining stakeholder relationships with customer\'s IT and business executive leadershipCoordinating the completion of the Signature Success catalog of services for customersProviding timely, proactive Salesforce feature guidance based on customer interestsAdvising customers on the adoption of new features and identifying potential implementation challenges and risksCommunicating the value of Signature Success and ensuring collaborators understand itAdvocating for customers during the triage and resolution of high severity cases
Education
Emory University - Goizueta Business School
Master of Business Administration - MBA
2023
Marshall University
Bachelor of Business Administration - BBA, Management
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