Vishal Arora

Sr Global Program Manager - Mission Critical Support @微软

Edmonton, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Sr Global Program Manager - Mission Critical Support @微软

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Edmonton, AB, CA

Focused on building scalable frameworks and strengthening customer trust for a top-tier support offering designed for mission-critical applications where downtime is not an option.

EDUCATION

2001 — 2004

Punjab Technical University

MCA, Computers

1998 — 2001

Panjab University, Chandigarh

Bachelor of Science, Mathematics and Computer Science

SKILLS

Project ManagementStrategyTeam ManagementPeople ManagementSdlcSolution ArchitectureSoftware DevelopmentAgile Project ManagementService Delivery ManagementAgile MethodologiesMicrosoft ProductsRequirements AnalysisCloud ComputingPre-SalesIT Service ManagementService DeliverySupport Services ManagementSoftware Project ManagementEnterprise SoftwareBusiness ProcessBusiness DevelopmentConsultingCustomer EngagementCustomer Relationship Management (Crm)

ABOUT VISHAL ARORA

As a Global Program Manager with 20 years in IT across multiple industries and domains, I specialize in leading high-impact projects and delivering exceptional customer experiences. I bring a results-oriented, adaptable approach to program management, focusing on quality and measurable outcomes. My experience spans managing multimillion-dollar projects and overseeing accounts for renowned clients, using agile methodologies to drive efficiency. I\'ve successfully led diverse, multicultural teams across on/offshore settings in complex business and technology transformation projects. My strengths in communication, stakeholder management, and strategic execution have consistently contributed to customer retention and business growth.

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Vishal Arora — Sr Global Program Manager - Mission Critical Support at 微软 in Edmonton, AB, CA | Unifers