Visali Chedalada
Working as Senior Software Engineer at Cognizant
- Role
- Associate Projects at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Visali Chedalada
Currently, working as Senior Software Engineer at Cognizant. Having good knowledge and experience in Genesys Frame work, Pure connect, Contact Centre and Genesys Cloud Platforms. I am a quick learner who can absorb new ideas and communicate clearly & effectively. Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments
Experience
Associate Projects
May 2022 — Present · Hyderabad, IN
Designing routing based on skills, Queue and DNIS• IVR Calls flows Development using Architect tool.• Creation of roles, users, and divisions• Configuring of WebRTC Phone profiles, DID and extensions to users.• Developing In-Queue calls flows, Call back and voicemails.• Script development for agent screen-pop.• Integration of IVR with customer 3rd party webservices i.e. Amazon,• Creation of Dashboards and reports.• Creation of Groups and enable Group based calling as per customer requirement.• Troubleshooting the Production issues• Collaborating with cross-functional teams, including product owners, designers, and other developers, to deliver high-quality software solutions.• Troubleshooting the user requested issues and providing the solutions in a minimal and time effective manner.
Education
Sir C.R.R. College Of Engineerng
B.Tech
2013 — 2017
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