Viru Maradi

Senior Branch Manager @Muthoot Exim Private Limited

Kalaburagi, IN

Handle Branch Activities: Oversee day-to-day operations, including staff management, inventory control, and compliance with company policies and procedures. Attend to Walk-In Customers: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients visiting the branch. Prepare Required MIS Reports: Compile and submit accurate Management Information System (MIS) reports to track branch performance, sales metrics, and operational insights for senior management review. Ensure Smooth Branch Operations: Maintain an efficient and organized branch environment by troubleshooting issues, coordinating resources, and implementing process improvements as needed. Achieve Assigned Branch Targets: Drive sales and revenue goals by developing strategies, motivating the team, and monitoring progress against set objectives. Team Leadership and Training: Recruit, train, and mentor branch staff to enhance their skills, ensure adherence to company standards, and foster a collaborative work culture. Monitor Compliance and Security: Ensure all transactions and operations comply with legal regulations, company protocols, and safety standards, including secure handling of gold and cash. Liaise with Headquarters: Act as the primary liaison between the branch and corporate office, providing updates, escalating concerns, and implementing directives from upper management. Customer Relationship Management: Build and maintain long-term relationships with clients to encourage repeat business and referrals, enhancing the branch’s reputation in the community. Analyze Performance Trends: Review sales data, customer feedback, and operational metrics to identify opportunities for growth and address areas needing improvement.

ALL INDIA INSTITUTE OF BUSINESS MANAGEMENT

Bachelor of Commerce - BCom