Virish Kundoo

System Support Specialist @Infinity Network Solutions

ON, CA

Administer and support Exchange Online and Office 365 environments, including user security, migration, and support• Delivered Level 2 technical support for clients via phone, remote tools, and on-site visits, ensuring timely resolution of hardware, software, and network issues.• Supported and maintained firewall systems (SonicWall), performing audits, backups firmware upgrades, syslog configuration, and monitoring under supervision, with all tasks tested on lab environments before production deployment.• Gained hands-on training in Citrix XenServer and XenCenter, contributing to the documentation and monitoring of Citrix environments.• Assisted in the implementation, testing, and documentation of Datto backup and disaster recovery systems, ensuring recovery plans were operational and well-documented.• Provided administration, configuration, and troubleshooting for Office 365, including user security, migration, and support.• Worked with various IT systems and tools such as Autotask Helpdesk, Datto RMM, Trend Micro, SentinelOne, Cisco Duo 2FA, and ThreatLocker.• Handled DNS updates (A, MX, TXT records) and contributed to endpoint security portal setup, documentation, and best practices.• Supported monitoring systems to ensure proactive maintenance and minimized downtime across client servers, aiming to maintain “green” system statuses.• Contributed to documentation processes, change management workflows, and procedural enhancements within the Autotask system.• Conducted morning checks, suggested improvements, and kept accurate technical documentation to support internal standards and customer consistency.• Participated in ongoing professional development and customer environment familiarization to provide high-quality IT service aligned with Infinity’s standards.

Open University of Mauritius

Commonwealth Executive Master of Business Administration

University of Mauritius

B.Eng. Mechanical Engineering

College De La Confiance

Higher School Certificate

Bangalore University

B.Sc