Virginie Pourquery
Global Customer Satisfaction Leader @EssilorLuxottica
Aix-en-Provence, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2022 — Present
Global Customer Satisfaction Leader @EssilorLuxottica
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EDUCATION
1995 — 2000
ISEG
Master's degree
SKILLS
International Project ManagementCustomer Service ManagementCustomer SatisfactionManagementGreen BeltProject ManagementCustomer Service OperationsMarket ResearchLean Six SigmaPresentation SkillsCross-Functional CoordinationCross Functional Team BuildingCustomer Experience ManagementInternational Project ExperienceTeam CoordinationGlobal Customer ServiceCustomer ServiceKpi DashboardsCustomer Service TrainingCross-Functional Team LeadershipMarketing StrategyVoice of the CustomerCustomer ExperienceCustomer Satisfaction ResearchKpi ImplementationStrategyComplaint ManagementClient RelationsTeam ManagementCustomer Loyalty MeasurementGlobal Cross-Functional Team LeadershipCustomer Experience Design
ABOUT VIRGINIE POURQUERY
I put the customer at the heart of the company\'s strategy and develop customer centricity. I pilot transversal teams and projects in international environment. I have worked both in B2B and B2C environments (medical devices and retail). My specialties- Management of multicultural and cross-functional teams - Satisfaction surveys (NPS, CSAT.)- Customer journeys mapping - Voice of Customer (VoC) program - Change management - Customer Service BPO (Business Process Outsourcing)
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