Virginia S.

About Virginia S.

Results-driven Community Leader with a passion for delivering exceptional customer support and optimizing user experiences. With a solid background in customer advocacy, community management, and technical troubleshooting, I have successfully resolved complex escalations for global community members. I excel in identifying root causes, providing process recommendations, and implementing effective solutions. My expertise in program design, partnership development, and volunteer engagement has consistently driven growth and user engagement.

Experience

1. Library Supervisor

   Hennepin County

   Jun 2025 — Present · Minneapolis, MN, US

   In this new role, I’ll be helping to lead library operations and ensure that our public spaces are safe, welcoming, and responsive to the diverse needs of our communities. I’ll be supporting a team of staff, managing library services and programming, and working to foster meaningful connections between the library and the people we serve.Hennepin County Library’s mission to inspire, facilitate, and celebrate lifelong learning deeply resonates with me, and I’m excited to be part of a system so committed to access, equity, and community.

Education

• University of St. Thomas

  Bachelor's Degree

  2014 — 2016

• Minneapolis College

  Associate of Arts - AA

  2013 — 2014

Skills

• Event Planning
• Spanish
• Customer Service
• Volunteer Recruiting
• Receptionist Duties
• Developmental Disabilities
• Data Entry
• Youth Mentoring
• Community Outreach
• Psychological Assessment
• Youth Development
• Social Networking
• Teamwork
• Social Media
• Career Counseling
• Leadership
• Public Speaking
• Conflict Resolution
• Child Development
• Teaching
• Microsoft Word