Virginia Shoemaker
- Role
- Claims Specialist at Chase
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Virginia Shoemaker
Persuasive business development professional successful at establishing and maintaining…
Experience
Claims Specialist
Aug 2014 — Present · New York, NY, US
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers. Fraud Plastics which handles all credit card & debit card transactions. Retail Fraud Prevention which handles fraud decisioning based upon tool utilization & analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline. Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud related transactions on Chase credit cards. Retail Customer Claims assists customers with electronic/check fraudulent & merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines.
Education
Cornell University
Bachelor's degree, International Business/Trade/Commerce
2004 — 2008
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