Virginia Mayes
Senior Technical Support Specialist
- Role
- Senior Technical Support Specialist at Valor Equity Partners
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Virginia Mayes
I am an IT Operations and Workplace Technology professional with 10+ years of experience supporting enterprise, retail, and private equity environments. My expertise spans Microsoft 365, Intune, Apple Business Manager, Cisco Meraki, endpoint engineering, SaaS platforms, and Tier 3 enterprise support.I specialize in designing secure, scalable workplace technology environments that align IT strategy with business growth. In private equity and multi-site organizations, I have led system deployments, improved onboarding efficiency, strengthened compliance, and supported complex infrastructure initiatives across corporate and retail ecosystems.Known for translating business needs into technical solutions, I bring a unique blend of technical depth, operational leadership, and stakeholder communication. I focus on building secure, scalable IT environments and driving operational excellence across enterprise and multi-site organizations.Core Expertise: IT Operations • Workplace Technology • Microsoft 365 & Intune • Entra ID • Cisco Meraki • Apple Business Manager • Endpoint Engineering • SaaS Administration • Infrastructure & Security • Tier 3 Support • Service Delivery
Experience
Senior Technical Support Specialist
Jun 2024 — Present · Chicago, IL, US
Education
City Colleges of Chicago-Harold Washington College
Associate of Arts (A.A.), Computer Science
2014 — 2015
City Colleges of Chicago-Richard J Daley College
Associate of Science (AS), Criminal Justice and Corrections
2013 — 2014
Devry Advantage Academy High School
Associate's degree, Network and System Administration/Administrator
Skills
- Teamwork
- Service Management
- Outlook
- Leadership
- Public Speaking
- Customer Service
- Training
- Data Entry
- Staff Development
- Social Media
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Research
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