Virginia Whitlock

Senior Strategy Operation Director @Vestas

TX, US

Led team of 15 managers, 35 leads, and 475 associates in Texas and Mexico market. Oversaw revenue exceeding $500M across 35 accounts and internal budget exceeding $45M. Guided customers through technical adoption journey and influenced internal stakeholders and experts to remove barriers and achieve business outcomes.• Managed over $700M in contract renewals, securing major agreements that contributed to $300M revenue increase and 96% net promoter score (NPS) across key accounts while leading experience in enterprise technology in B2B SaaS.• Implemented customer satisfaction strategy that improved client retention rates 20%, increasing repeat business and positive feedback.• Maintained team of over 500 people, consistently maintaining 97% satisfaction rating across 30+ renewal accounts for over 24 months by meeting all monthly metrics, service level agreements, and KPI\'s.• Spearheaded partnership with Oncor executives, creating additional revenue stream and contributing to overall financial growth and key performance indicators (KPIs) to drive data-informed strategic decisions.• Utilized Tableau and SQL to analyze delivery data, identifying key trends and implementing cluster analysis to optimize routes, reducing delivery time 15% and improving customer satisfaction.• Collaborated with cross-functional, customer-facing teams to ensure platform success, accelerate time-to-value journey, and safeguard recurring renewal revenue, increasing net revenue retention (NRR).