Virginia B.

Senior Customer Service Success Specialist @Ontellus

Acts as a day to day firm-level contact. Works in a proactive and consultative role to educate and enhance the client user experience by educating them on Ontellus services and products, incident management, escalations, fulfillment of client requests. Coordinates with internal departments to drive accuracy, timely completion, and overall customer satisfaction with the Ontellus record retrieval service. Provides regular reporting on KPI’s, exceptions, record recovery performance, and maintains…