Virgil Ridgley

WORK HISTORY

EDUCATION

SKILLS

ABOUT VIRGIL RIDGLEY

A highly-structured, analytical manager with the ability to lead programs and international teams, I excel at formulating and implementing operational plans and processes that result in quality service and superior customer experiences. With 20 years of expertise in business planning, program execution, and operations, as well as project, account, and client relationship management, I am well-equipped to drive success in diverse environments.As a data-driven thinker, I specialize in scrutinizing and translating technical, financial, and qualitative data into actionable solutions. During my tenure at CQG, I successfully negotiated contracts and service level agreements, designed robust customer onboarding systems, and led high-performing teams. My collaborative approach ensures effective teamwork across all levels of an organization.In my roles as Director of Support and Director of API Services, I have demonstrated my ability to manage complex operations and drive strategic initiatives that enhance customer satisfaction and operational efficiency. My career in the financial industry has equipped me with leadership and management skills that are applicable across multiple industries. I possess solid knowledge of international business and understand what it takes to run successful operations. My areas of expertise include:Project ManagementFIX and WEBAPICustomer Service/ExperienceTeam LeadershipContract NegotiationsRelationship DevelopmentConflict ResolutionStrategic PlanningProcess & ProceduresRisk ManagementComplianceI have managed over vendors and business partners while ensuring compliance and fostering strong professional relationships. Connect with me to leverage my skills and drive success for your organization.