Virendra Sharma

Field Operations Manager @Zomato

Azamgarh, IN

Managing and supervising daily operational activities to ensure seamless execution of the hyperlocal delivery• Supervising the recruitment, training, and performance monitoring of delivery partners to enhance efficiency, reduce attrition, and maintain high service quality standards.• Analyzing delivery patterns and implementing data-driven route optimization strategies to minimize delays, reduce fuel consumption, and enhance overall operational efficiency.• Identifying and swiftly resolving on-ground issues by implementing proactive problem-solving measures, ensuring uninterrupted delivery services and improved customer satisfaction.• Developing and enforcing industry best practices for delivery operations, driving higher productivity, minimizing errors, and reducing turnaround time (TAT).• Tracking and analyzing key performance indicators (KPIs) such as on-time delivery rates, partner efficiency, and operational costs, ensuring continuous improvement and goal achievement.• Maintaining strict adherence to company policies, regulatory guidelines, and standard operating procedures (SOPs) to ensure smooth, legally compliant, and risk-free operations• Collaborating closely with logistics, customer support, and Business Teams to streamline processes, enhance interdepartmental coordination, and improve overall service levels.• Identifying and implementing cost-saving initiatives through strategic planning and resource optimization, ensuring long-term sustainability without compromising delivery quality.

Dr. Ram Manohar Lohia Awadh University, Faizabad

Bachelor's degree

Board of High School & Intermediate Education Uttar Pradesh

High School

ITI Technical College

Engineer's degree

Swami Vivekananda Subharti University, Meerut

Master of Business Administration - MBA

Board of High School & Intermediate Education Uttar Pradesh

Intermediate Examination