Virender Verma
Customer Experience Leader | 20+ Yrs in Telecom, E-Commerce & AI-Driven CX | Driving Global Digital Transformation
- Role
- Builder at Gather
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Virender Verma
Customer Experience leader with 20+ years of driving telecom and digital transformation across global brands. Proven success in building high-performing CX organizations, optimizing BPO operations, and scaling omnichannel support. Currently, I lead AI-first customer experience strategy — transforming how telcos serve, engage, and retain customers through automation, data, and human insight. Passionate about designing service models that are predictive, effortless, and human at scale.
Experience
Builder
Sep 2025 — Present · New Delhi, IN
Skills
- Business Process Design
- Business Process Improvement
- Team Building
- Project Team Management
- Partner Management
- Presentation Design
- Data Analysis
- Process Implementation
- Mis
- Marketing Strategy
- Customer Lifecycle Management
- Business Development
- Crm
- Call Centers
- Key Account Management
- Bpo
- Management
- Customer Relationship Management (Crm)
- Business Process Outsourcing (Bpo)
- Management Information Systems (Mis)
- Operations Management
- Process Excellence
- Outsourcing
- Service Delivery
- Product Management
- Six Sigma
- Team Management
- Telecommunications
- Vendor Management
- Vas
- Data Analytics
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