Virender Singh
Director of HR & Operations @Mountains Chain Travel Pvt
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WORK HISTORY
Director of HR & Operations @Mountains Chain Travel Pvt
Shimla, IN
Responsibilities:• Develop and implement comprehensive HR strategies aligned with organizational goals, emphasizing talent acquisition, development, and retention to foster business growth.• Oversee the entire recruitment cycle, from job postings to interviews and selection processes, ensuring the attraction of top talent across various roles.• Design and facilitate effective onboarding programs for new hires, promoting a seamless transition into company culture and continuous training initiatives to enhance employee skills.• Manage performance evaluation processes that encourage employee development and engagement while providing guidance on performance-related issues.• Create and maintain HR policies and procedures in compliance with labor laws, fostering a positive and inclusive workplace culture.• Act as a primary point of contact for employee relations, addressing concerns and grievances to cultivate a healthy work environment.• Oversee daily operations, ensuring efficiency and effectiveness by identifying areas for improvement and implementing strategic initiatives.• Utilize data analytics to track HR metrics, providing valuable insights to senior management regarding staffing, retention, and employee satisfaction.• Lead and mentor HR and Operations teams, promoting a collaborative and high-performance work environment.• Collaborate with other departments to drive initiatives that enhance operational effectiveness and support overall organizational goals.• Develop and implement contingency plans to address operational disruptions, ensuring business continuity.• Implement technology and automation solutions through CRM software to improve operational efficiency and enhance the quality of work delivered.• Assist in IT and automation technologies by redesigning existing websites, creating new websites, and running regular digital campaigns, including Google Ads and social media ads, to enhance online presence and lead generation efforts.
EDUCATION
RIMT University
Diploma, Mechanical Engineering
Sri Sukhmani Institute of Engg. and Technology, Dera Bassi
Bachelors, Computer Science
Monal Public School Shimla
High School, High School
SKILLS
ABOUT VIRENDER SINGH
With over a decade of expertise in talent acquisition and recruitment leadership, I excel in managing end-to-end recruitment and building high-performing teams for government contracts, direct clients, MSP/VMS programs, system integrators, and Tier 1 vendors. My experience spans the complete recruitment lifecycle—sourcing top talent, onboarding, and placement—across industries like telecommunications, IT, healthcare, finance, and government.As Director of HR & Operations, I drive HR strategy and recruitment initiatives, enhancing workforce performance and fostering a collaborative, positive culture. I integrate innovative technology solutions, including CRM software, to streamline processes in travel sales, ensuring quality and efficiency in itinerary management and quotations.Key Highlights:Leadership & Talent Development: Built and managed high-performing recruitment teams, notably for clients such as AT & T, Charter Communications, Verizon, Cisco, US Cellular, T-Mobile, UPS, MetLife, Invesco. I deliver comprehensive training in advanced sourcing techniques—Boolean searches, social media recruiting, and industry-specific skills—fostering a culture of continuous improvement, accountability, and open communication.Strategic Sourcing & Recruitment: Skilled in sourcing for government task orders, RFPs, RFQs, and MSP/VMS accounts, with deep knowledge of niche recruitment and delivery management. I leverage diverse sourcing channels, including social media, job boards, referrals, and targeted networking, to create a robust pipeline of top candidates.Client Relations & Account Management: Known for cultivating strong client relationships, I serve as the primary contact for client queries and escalations, ensuring real-time feedback and customized recruitment solutions. By aligning closely with client needs and proactively addressing challenges, I drive long-term partnerships and help clients achieve their hiring goals.Process Optimization & Performance Management: I lead performance tracking and reporting, utilizing data analytics to enhance hiring metrics, improve candidate quality, and streamline operational efficiencies. My work includes comprehensive skill assessments, full-cycle recruiting, and adapting sourcing strategies based on industry trends.Whether leading recruitment efforts, managing RPO projects, or collaborating with hiring managers to design effective staffing strategies, I bring a strategic approach to talent acquisition, ensuring a seamless and impactful experience for both clients and candidates.
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