Viren Patel
Professional Services Uc Cc Solutions Architect @RingCentral
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WORK HISTORY
Professional Services Uc Cc Solutions Architect @RingCentral
London, GB
As a Professional Services Solution Engineer Architect, My core responsibilities as a engineer is delivering Professional Services projects on time, budget and analyzing future trends; responsible for the planning, design, up selling additional product enhancements and build phases of multiple concurrent projects. • Technical IVR configuration (specific to Nice InContact Studio programming) Platinum certified Nice-Incontact • Consulting, design, and development of IVR integrations• Providing process, data and object modeling in a variety of application and database environments.• Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications.• Providing technical architecture leadership, analysis, design, development, and enhancement. Expertise in industry leading contact centre technologies and processes applying the latest APIs technology.
EDUCATION
University of Hertfordshire
2:1, BSc (Hons) in Computer Science & Business
Barnet College
3 Distinction Awards, BTEC In Business
Barnet College
4 Merit Awards, GNVQ In Business
SKILLS
ABOUT VIREN PATEL
Experienced Technical Support Engineer with a demonstrated history of working in the…
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