Viral Rupani
Director of Operations @Metro Supply Chain
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WORK HISTORY
Director of Operations @Metro Supply Chain
Mississauga, ON, CA
EDUCATION
Humber College
Post Graduate, Logistics, Materials, and Supply Chain Management
Savitribai Phule Pune University
Bachelor of Engineering (BEng), Production Engineering
SKILLS
ABOUT VIRAL RUPANI
Monitors KPI’s, operational processes to ensure that they support achievement of KPIs, with constant focus on continual improvement. • Reviews productivity reports to ensure operations are profitable and efficient; responsible for cost control activities and related improvement initiatives. • Ensures staffing levels are adequate to meet KPIs and reviews levels to ensure overstaffing does not occur. • Responsible to ensure that each department has current process maps and work instructions. • Liaises with client to ensure ongoing satisfaction, responds to new requests and investigates and resolves issues. • Responsible to conduct progressive discipline for supervisors up to but not including termination, in collaboration with Human Resources. • Provide coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contribution to the company and provide backup support when needed. • Implementation of current customer requests for special projects or value added services, including process mapping, facility layout, staff training, etc. • Provide support to supervisors to ensure team meet goals• Proactively investigates and resolves operational issues as they develop
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