Viral Patel

About Viral Patel

As an IT Leader driving business growth through enterprise application developmentaligned with business goals. I partner with executives, stakeholders, and global development teams.managing enterprise portfolios and motivating teams to attain excellence in software quality.As a Product & Software Development Leader, my core skills include: Building & Motivating Top-Performance Teams Heading Program & Portfolio Strategy, Delivering Complex Projects On Time Collaborating With Business Stakeholders to Satisfy Business Needs Spearheading Agile Scrum transformation of Crew (Pilots, Flight Attendants & Operations) Modernization program Influencing Use of Emerging Technologies & Methods (Agile XP/Scrum, Continuous Integration, Others)Examples of my work in Enterprise-Level Portfolios & Program Management, Team Direction, RiskAssessments, and Project Prioritization: Concept-through-delivery of automation solutions supporting businesses of up to $7B, with improvements in revenue and process workflows in just months of rollout Direction of Agile XP/ Scrum, Software Product, & Support Teams (200+ Members, US & India) Cost savings including TCO reductions in software products scaled to enable business growth Complex initiatives brought in on time and within risk tolerance, plus a focus on user-centered designincluding UX design as the primary application stage Rollouts to 2,200+ stores using Agile XP practices; led Agile Transformation across Home Depot Reputation as go-to application development leader focused on best practices, continuous improvement, continuous deployment, test and behavior driven development, pair programming, & refactoring High-quality cloud and native software development

Experience

1. General Manager Crew Systems

   Delta Air Lines

   Aug 2017 — Present · Atlanta, GA, US

   Building Top-Performance Product Development Teams for Crew Modernization Program. Specializing in transforming business units (In Flight Services, Flight Ops, Crew Resources) to achieve process efficiencies, cost savings and transforming business units into cohesive units. Consistently resolve issues and find solutions during periods of growth, consolidation and transformation. Information Technology strategy development and implementation; leading people from team level to department size (upto 200+). Built first product team within Operations Portfolio and then over time increased it to 10+ product teams working cohesively together in Crew Portfolio. Developing new strategic and operational ways of working and also new ways to measure success and executing those strategies. Providing strategic direction, and Placed focus on a common look and feel across all three business units, leveraged UX design as the first product development stage. Working closely with all stakeholders to form product teams; paired Product Owners/Managers to learn new methodology; transforming 40+ years old mainframe applications to modernized technology via field research, test automation, and frequent software deployment.

Education

• Scrum Alliance

  Certified Scrum Master

  2010 — 2010

• Sardar Patel University

  Master of Science - MS, Computer Science

  1991 — 1993

• Scrum Alliance

  Certified Scrum Product Owner

  2015 — 2015

• Sardar Patel University

  Bachelor of Science - BS, Computer Science

  1988 — 1991

Skills

• IT Management
• Performance Improvement
• Retail
• Disaster Recovery
• Tibco
• Performance Testing
• Project Management
• Retail Systems
• Sdlc
• Software Development Life Cycle (Sdlc)
• Order Management
• Business Process Improvement
• Program Management
• Supply Chain Management
• IT Operations
• Vendor Management
• Performance Analysis
• Supply Chain
• Vendor Relations
• Performance Tuning
• Business Intelligence
• User Centered Design
• Analytics
• Supply Chain Visibility
• Production Support
• Enterprise Software
• Accelerated Deployments
• Agile Methodologies
• Product Management
• Sap Retail
• Enterprise Resource Planning (Erp)
• Business Analysis
• Crm
• Product Development
• Integration
• Cloud-Based Technology, Integration, & Design
• Devops
• IT Transformation
• Erp