Viral P.
Software Support Analyst @Fdm4
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WORK HISTORY
Software Support Analyst @Fdm4
North Bay, ON, CA
Handle software-related requests for assistance with problems or changes. Troubleshoot software and identify root causes of software problems. Analyze software-related issues or change requests and propose solutions. Fix software problems and test solutions prior to implementing them. Obtain and log customer feedback for the purpose of process improvement. Make decisions quickly, sometimes with limited information. Review work log, customer feedback periodically with supervisor to identify and act on opportunities for improvement.
EDUCATION
Vishwakarma Government Engineering College
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Kadi Sarva Vishwavidyalaya (KSV), Gandhinagar
High School Diploma, High School/Secondary Diplomas and Certificates
Cisco Networking Academy
CCNA Routing and Switching: Introduction to Networks
Fleming College
Post Graduate Diploma Certificate , Wireless Information Networking
University of Calgary
UCalgary Continuing Education : Microsoft Azure Data Fundamentals
University of Calgary
UCalgary Continuing Education, Microsoft Azure AI Fundamentals
Cisco Networking Academy
CCNA Routing and Switching: Connecting Networks
Cisco Networking Academy
CCNA Routing and Switching: Scaling Networks
Cisco Networking Academy
CCNA Routing and Switching: Routing and Switching Essentials
ABOUT VIRAL P.
Experienced Member with a demonstrated history of working in the civic & social…
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