Viral Bhatt
Customer Success Executive | SaaS Adoption, Renewals, Retention & Business Outcomes | ARR Growth | Cross-Functional Leadership | Technology Adoption | Sales | GTM | Channel Partner | Distinguished Speaker | CCIE
- Role
- Customer Success Manager at Cisco
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Viral Bhatt
Innovative and results-driven Customer Success leader with a track record of delivering business growth, operational excellence, and measurable customer outcomes. Over two decades of experience across Customer Success, Engineering Readiness, Sales, Partner Development, GTM Strategy, and Program Management.Skilled in driving software adoption, retention, and ARR growth in On-Prem, Hybrid, and Multi-Cloud SaaS environments. Proven ability to build high-performance teams, align cross-functional stakeholders, and lead transformative initiatives across Network, Compute, Storage, and Security.Trusted partner to global customers, OEMs, and technology partners—translating complex solutions into business value across industry verticals. Passionate about enabling success at every stage of the customer lifecycle by aligning technology with strategic business goals.
Experience
Customer Success Manager
Apr 2025 — Present
Education
University of Nebraska at Omaha
Bachelor of Science - BS, Computer Science
University of Nebraska at Omaha
Master of Science - MS, Computer Science (Course Work Completed)
VET BVL Polytechnic
AS, Computer Science and Electronics
Skills
- Storage
- Unified Communications
- Tcp/Ip
- Troubleshooting
- Routing Protocols
- Switches
- Virtualization
- Routers
- Qos
- Mpls
- San
- Ccie
- Data Center
- Load Balancing
- Cisco Technologies
- Ethernet
- Bgp
- Pre-Sales
- Networking
- Ucs
- Network Security
- Lan Switching
- Nexus
- Cisco Ucs
- Network Design
- Cisco Ios
- Network Architecture
- Waas
- Storage Area Networks
- Fcoe
- Wan
- Ccie R
- Vmware
- Firewalls
- Cloud Computing
- Cisco Certified
- Catalyst Switches
- Datacenter Virtualization
- Eigrp
- Vpn
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