Viraj Amarasena

About Viraj Amarasena

I help organizations turn customer experience into a measurable growth engine.At Emojot, we build AI-powered Unified Experience Management (UXM) platforms that help banks, retailers, hospitality brands, and multi-location businesses:• Capture real-time customer feedback across channels• Centralize complaints and compliance workflows• Use AI to detect sentiment and risk signals• Automate engagement and improve resolution speed• Convert insights into revenue and retention outcomesI lead global business development across North America, the Middle East, and APAC — building outbound growth engines, strategic partnerships, and enterprise relationships.Currently focused on:– AI-driven outbound systems– CX transformation in regulated industries– Multi-location and franchise operations– Partner-led international expansionIf you’re exploring how to modernize CX using AI while reducing operational complexity, let’s connect.

Experience

1. Vice President of Business Development

   Emojot

   May 2025 — Present

   Leading global growth strategy and outbound demand generation for Emojot’s AI-powered Unified Experience Management (UXM) platform.Key responsibilities:• Enterprise sales across banking, retail, and multi-location brands• Building AI-driven outbound systems (LinkedIn + Email automation)• Strategic partnerships in North America, Middle East & APAC• CX transformation positioning for regulated industries• Revenue pipeline development and conversion strategy

Education

• UBIS

  Master of Business Administration - MBA, International Business

  2013 — 2015

• CIM | The Chartered Institute of Marketing

  Associate's degree, Marketing

  2006 — 2009

• Ananda College - Colombo 10

  High School, G.C.E. O/L & A/L - Biology

  1997 — 2005

• Wigan & Leigh College

  Diploma, Marketing

  2006 — 2007