Vira Ivanova

WORK HISTORY

EDUCATION

ABOUT VIRA IVANOVA

I write for people who do not have the time to read.**Who I Am**I am a technical writer focused on improving your sales, staff collaboration, and customer experience through the documents I create. I have twenty years of experience creating audience-focused content. I leverage my tech writing skills, knowledge of instructional design, and AI tools to create clear and easy-to-understand technical documents for everyone. Experienced in journalism and psychology research, I am great at SME interviews and highly nuanced stakeholder communication.**What I Do**• I work with staff onboarding, customer enablement, and customer support teams to obtain data for content strategy.• I conduct documentation audits for product teams.• I develop documentation strategies based on companies\' priorities and goals.• I work individually and as a team lead for technical writers.• I manage technical writing teams that support companies during change and adapt to quickly developing.• I interview and mentor technical writers.• I write user and developer guides.• I create and update API documentation that is compliant with OpenAPI specifications.• I document cloud-based products and processes for global companies.• I create clear diagrams. • I establish solid stakeholder and SME relationships at work.• I update Style Guides.• I interview prospective technical writers.**My Technical Skills**GitHub, Confluence, API documentation, Markdown, SharePoint, AI, Agile, Jira, Kanban, Redocly.** What I am Passionate About **I enjoy creating documents so clear that readers complete their tasks without noticing how much they have read. I write for people who do not like to read.