Virender MacHra
AI/ML Engineer | GenAI & NLP Projects | Python • SQL • Streamlit • LLM • Power BI • ServiceNow
- Role
- Product Engineer at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Virender MacHra
Building intelligent automation using Python, SQL, NLP, and GenAI. Delivered solutions in ServiceNow incident management using BERT, CatBoost, and TF-IDF. Hands-on with LangChain, Streamlit, Power BI. Currently focused on production-ready AI pipelines using LLMs and RAG. Always open to collaboration!
Experience
Product Engineer
Oct 2024 — Present · Gurugram, IN
Part of the Service Analytics team focused on enhancing IT service delivery using AI, NLP, and automation techniques.Developed a clustering solution (K-Means, DBSCAN) on ServiceNow incident data to identify recurring issues and recommend resolution based on historical patterns.Applied BERT-based NLP models to group incident descriptions semantically and support automated root cause tagging.Built a multi-class classification model (CatBoost) to automate ticket assignment to the appropriate support group, improving routing efficiency.Created interactive dashboards using Power BI to visualize incident clusters, resolution trends, and model performance.Delivered scalable ML solutions that improved ticket handling efficiency, reduced manual triaging, and enhanced IT operations.This role allowed me to apply ML and NLP techniques to solve operational problems and optimize ITSM workflows in a real-world environment.
Education
CHANDIGARH UNIVERSITY
Bachelor of Engineering - BE
2020 — 2024
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