Vipul V Kaushik
Spinny | purplle.com | Probo | UrbanCompany
- Role
- Program Manager 2 at Spinny
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Vipul V Kaushik
CX and operations leader with a strong foundation in building support systems, driving product-led strategy, and enabling scalable, automation-first customer journeys. I’ve worked across post-sales, social channels, in-app flows, and vendor-led operations—bringing strategic clarity and hands-on execution to every role. With a deep focus on AI-driven solutions and workflow automation, I’ve helped improve key customer metrics by simplifying processes, empowering agents, and reducing friction. Known for being adaptable, insight-led, and action-oriented—I thrive at the intersection of customer experience, tech, and strategy
Experience
Program Manager 2
Jul 2025 — Present · Gurugram Tehsil, IN
Education
Delhi University
Bachelor of Commerce - BCom
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