Vipul Sharma

About Vipul Sharma

18 Year Experienced, Manager-Quick commerce, Relatiolnship Management, Logistics & …

Experience

1. Sr Store Manager

   Blinkit

   Jul 2023 — Present · Delhi, IN

   Responsibility - Managing the Team of 6 ASM, 3 FCs, 700+ Delivery Partners & 100+ 3PL Associates / Looking after end to end Operations (Retail & Last Mile) and Handling volume of Orders per Day / Taking care of LM Operations in East Delhi / Capacity & Resources Planning (# of Orders,# of Store Manpower,# of Delivery Associates,# of Fleet) at DS Level / SLAs (Ontime, Reschedule, Complaints) ownership of Dark Store / Monitoring timely GRN, Put way, Fill Rate, Search Conversion, Availability and Conducting Audits at Store / Infra Management (Scouting, Rent Finalization, Guideline adherence)/ Quality check of all Fruits and Vegetables at Mother Hub / Ensure Proper FIFO is followed for inventory hygiene and maximizing customer experience / Providing Training & Development programme to all ASM, Delivery Associates & Store Staff by which they can perform well / Management of Petty Cash system / Monitoring on time Inward/Outward Stocks / Controlling Escalations/Complaints & Grievances / Quality check of all Fruits and Vegetables at Mother Hub / Operational Management oversaw day-to-day store operations, including inventory management, order fulfillment, and logistics coordination / Customer Service Excellence Ensured exceptional customer service standards by proactively addressing customer inquiries and concerns / Lead and motivate the team of store staff to achieve performance goals and deliver outstanding service / Implementing training programs and development initiatives to enhance team member’s skills and capabilities / Managing store budgets effectively, controlling costs and maximizing profitability / Ensuring compliance with health and safety regulations, maintaining a safe and secure workplace environment / Proficient in using technology and software system sto manage inventory, track sales, and analyze performance metrics / Reducing order processing time through streamlining work-flows and improved logistics.

Skills

• Management
• Management Information Systems (Mis)
• Customer Relationship Management (Crm)
• Business Development
• Operations Management
• Supply Chain Management
• Vendor Management
• Account Management
• Telecommunications
• Excise
• New Store Development
• Logistics
• Team Management
• New Vendor Development
• Negotiation
• Sales
• Sales Operations
• Store Operations
• Project Planning
• Key Account Management
• Internal Audit
• Inventory Management
• Inventory Control