Vipul Kasare

Senior Associate @ICICI Prudential Life Insurance Company Limited

Mumbai, IN

Manage escalations from customers who are dissatisfied with the initial complaint resolution. •Coordinate with senior management, regulatory authorities, or other stakeholders to address escalated complaints promptly and ensure appropriate actions are taken.•Conduct thorough investigations into customer complaints, gathering relevant information from various sources. •Analyze the facts and circumstances surrounding each complaint to determine the appropriate course of action.•Ensure compliance with regulatory requirements and internal policies while addressing customer complaints. •Understand and interpret Insurance regulations and guidelines to ensure fair and transparent resolution processes.

University of Mumbai

Bachelor of Science in Information Technology BSc IT