Vipul Ahuja
On a Mission to Build Eternal | Powered by Intent, Driven by Delight
- Role
- Customer Delight Associate (Zaap) at Zomato
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vipul Ahuja
Currently part of Eternal (formerly Zomato) as a Customer Delight Associate under the ZAAP Program, contributing from the frontline while supporting multiple initiatives aimed at improving processes and delivering a more seamless and enhanced experience for customers and internal teams.I believe customer experience isn’t just about solving; it’s about seeing, understanding, and delighting.Fueled by intent, trained in hospitality, and focused on details that elevate everyday interactions into meaningful moments.Alongside core responsibilities, I’ve had the opportunity to work on cross-functional projects and collaborate with People Operations as part of the Hiring Pod, helping bring structure, coordination, and clarity to workflows that enable teams to perform better and deliver consistently.
Experience
Customer Delight Associate (Zaap)
May 2025 — Present · Gurugram, IN
Creating memorable customer experiences through empathy, intent, and precision.Delivering service excellence through values like Raving Fans and Unreasonable Hospitality, focused on adding genuine human connection to every interaction.Resolving customer queries with care and consistency to ensure every user feels seen, heard, and truly valued.
Education
JB Academy, Ayodhya
12 class, Humanities/Humanistic Studies
2019 — 2020
Institute of Hotel Management, Catering Technology & Applied Nutrition, Chennai
Bachelor's Degree in Science (Hospitality & Hotel Administration), Hotel/Motel Administration/Management
2021 — 2023
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