Vipul Aggarwal
Lean Six Sigma Black Belt | ITIL 4 Expert | Automation | Knowledge Management & Project Management Specialist | Quality & Training
- Role
- Knowledge Manager at Jio
- Location
- Navi Mumbai, IN
- LinkedIn followers
- 500 followers
About Vipul Aggarwal
I am a Knowledge Manager at Jio, a leading telecommunications company, with over 15 years of experience in managing knowledge, customer service, and project delivery. I have earned certifications in ITIL4, PMI-RMP, and Lean Management, demonstrating my proficiency and expertise in these domains. My core competencies include defining, implementing, and maintaining a Knowledge-Centered Support (KCS) methodology, creating and analyzing metrics to measure the impact and success of knowledge, working with cross-functional teams to drive positive change, and ensuring timely and quality delivery of projects and SLAs. I am passionate about learning, sharing, and improving knowledge, and I strive to enable and empower my team and stakeholders to achieve their goals.
Experience
Knowledge Manager
May 2022 — Present · Navi Mumbai, IN
Education
SunRise University Alwar
Becholar of Arts
2012 — 2015
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