Viplove Suthar
Techno-Functional Consultant | Data, AI & Digital Transformation
- Role
- Customer Success Manager at Kadel Labs
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Viplove Suthar
Experienced IT consultant specializing in digital transformation, GenAI innovation, and…
Experience
Customer Success Manager
Oct 2024 — Present · Bengaluru, IN
Serve as the main contact for assigned client accounts, building trust and strong relationships-Identify growth opportunities and share best practices to enhance client engagement and satisfaction-Maintain clear and consistent communication through detailed records of client interactions, feedback, and progress-Provide guidance on digital transformation strategies, including GenAI and Agentic AI implementations, and data-driven solutions-Adopt a consultative approach to help clients overcome challenges and achieve their business goals-Develop engaging presentations and pitches to showcase innovative technology solutions to clients-Collaborate with development and tech teams to create proof of concepts demonstrating the value of proposed digital and AI solutions-Partner with technology teams to deliver solutions using leading platforms and AI technologies-Manage invoicing and agreement processes with clients efficiently-Work closely with internal teams to strategize and prepare for client meetings-Collaborate with marketing and tech teams to generate customer referrals and develop compelling case studies-Network actively at industry events with CEOs, directors, and business leaders to build strategic alliance partnerships-Build and nurture relationships with key decision-makers to drive new business acquisitions and upsell opportunities.Core Expertise-Digital transformation strategy, including GenAI and Agentic AI implementations-Data-driven business solutions and advanced analytics-Building alliance partnerships and driving new acquisitions-Upselling and expanding existing client relationships-Creating engaging presentations and proof of concepts-Consultative selling and customer journey optimization-Cross-functional collaboration and project coordination-Invoicing, agreement management, and client communications-Networking and business development at executive levels
Education
Geetanjali Institute of Technical Studies,Udaipur
Bachelor of Technology
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