Viplove Sharma
Sr. Program Manager - Customer Experience (Returns)
- Role
- Senior Program Manager - Customer Experience (Returns) at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Senior Program Manager - Customer Experience (Returns)
Oct 2020 — Present
Program manager for end-to-end return experience improvement for fashion customers. This involves onsite experience improvement, drive large scale programs to address recurring customer issues, avoid return generation, enabling better resolutions to customers to troubleshoot issue and save-the-sale.
Education
Indian Institute of Management, Lucknow
MBA
2010 — 2012
NDRI, Karnal
Bachelor of Technology (B.Tech.)
2006 — 2010
Skills
- Market Research
- Fmcg
- Rural Marketing
- Marketing Research
- Marketing Management
- Strategy
- Business Development
- Brand Management
- Business Strategy
- Business Analysis
- Key Account Management
- Agribusiness
- Business Planning
- Competitive Analysis
- Team Management
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