Viplove K.

About Viplove K.

I’m a Technical Solutions Engineer at Google, working on Geo products including Google Maps Platform. I operate at the intersection of engineering, product, and customer success — helping enterprise customers build, launch, and scale production applications used by millions globally.My work focuses on solving complex real-world problems across distributed systems, APIs, and web/mobile integrations. I own customer issues end-to-end — from deep technical investigation and root cause analysis to resolution — while translating production learnings into actionable feedback for Product and Engineering teams.I regularly debug large-scale systems using logs, traces, SQL analysis, and repro environments, and provide architectural guidance for high-traffic deployments. I collaborate closely with SRE, Product Management, and Software Engineering to improve reliability, supportability, and incident response workflows.Beyond reactive support, I build internal tooling and automation using Python, JavaScript, and Shell to improve diagnostics and operational efficiency. I also advise customers on best practices across REST APIs, authentication, quota systems, and core web technologies (HTTP, DNS, TCP/IP), with exposure to Android and iOS integrations.I enjoy high-ownership environments where I can combine engineering rigor with customer empathy — especially roles that involve forward-deployed engineering, product-facing problem solving, and real-world impact.Core strengths:• Distributed systems debugging• Cloud APIs & customer architecture• Python / JavaScript / Shell• SQL analysis• Production incident management• Cross-functional collaboration

Experience

1. Technical Solutions Engineer Geo Maps Platform

   Google

   Jan 2026 — Present · Bengaluru, IN

   Work at the intersection of engineering, product, and customer success, supporting large-scale production deployments built on Google Geo and Maps platforms.Own complex customer issues end-to-end — from investigation and root-cause analysis to resolution — across web and mobile integrations. Debug distributed systems using logs, traces, SQL analysis, and repro environments to identify failures across APIs, services, and infrastructure.Act as a trusted technical advisor for enterprise customers integrating Google Maps Platform into mission-critical applications. Provide architectural guidance, best practices, and deployment support for high-traffic, high-impact use cases.Collaborate closely with Product, Engineering, and Site Reliability Engineering (SRE) teams to improve product reliability, supportability, and incident response workflows. Advocate customer needs by translating real-world issues into actionable product and engineering feedback.Build internal scripts and investigation tools using Python, JavaScript, and Shell to automate diagnostics and improve operational efficiency. Support troubleshooting across core web technologies including HTTP, DNS, TCP/IP, authentication, and quota systems, with exposure to Android and iOS integrations.Support applications used by millions of end users globally, contributing to reduced resolution times, improved customer satisfaction, and more resilient Geo platform deploymentsLed resolution of multiple high-severity production issues impacting customer applications at scale by coordinating across Product, Engineering, and SRE teams.

Education

• Vellore Institute of Technology

  Bachelor’s Degree, Computer Science

  2010 — 2014