Vipin Tyagi

About Vipin Tyagi

With 17+ years of experience spanning product management and software development, I have focused on building scalable platforms that improve how large organizations operate — particularly across workforce management, customer service optimization, AI-assisted operations, and IoT-driven supply chain visibility. I enjoy turning complex operational challenges into simple, practical products that create measurable business impact while improving everyday user experience.Currently, I lead product vision and roadmap for Amazon’s Customer Service Worldwide Capacity Planning ecosystem — building end-to-end workforce management solutions that support global customer service operations across sites, geographies, and round-the-clock workflows. My work spans forecasting, scheduling, real-time operations, and AI-enabled decision support, helping teams improve efficiency, service quality, and operational agility.Previously, I drove product strategy for Amazon Financial Operations (India), where I led initiatives to modernize finance workflows, increase automation, and improve accuracy and compliance at scale.Beyond my core role, I enjoy sharing product thinking and practical insights with the broader community, including speaking engagements with Product School, Hyderabad, Online Platforms. I am particularly interested in how AI, data platforms, and operational intelligence can transform enterprise customer experience and workforce productivity.At heart, I am motivated by building products that are useful, scalable, and genuinely valued by the people who rely on them every day.

Experience

1. Featured Speaker at Product School

   Product School

   Oct 2020 — Present

   Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Education

• Hindustan College of Science and Technology

  B.Tech., Electronics & Instrumentation

  2001 — 2005

• UW Foster School of Business

  Global Leadership and Strategy, Business Administration and Management, General

  2015 — 2015

• Indian Institute of Management, Calcutta

  Master of Business Administration - MBA (PGPEX), Business Administration and Management, General

• Netaji Subhas Institute of Technology

  M.Tech., Signal Processing

  2005 — 2007

Skills

• Team Management
• Verilog
• Research
• C++
• C
• Business Analysis
• Software Development Life Cycle (Sdlc)
• Product Development
• Electronics
• Team Leadership
• Agile Methodologies
• Algorithms
• Management
• Linux
• Multi-Sensor Tracking
• Visual C++
• Software Development
• Matlab
• Requirements Analysis
• Vhdl
• Simulations
• Project Management
• Sdlc
• Digital Signal Processors
• Product Management
• Software Project Management
• Image Processing