Vipin Tharayil
Customer Service Specialist with 10+ years of experience handling diverse customers, complex queries, and high-pressure situations.
- Role
- Senior Customer Service Representative at Avila It
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vipin Tharayil
I am a Financial Compliance and Operations Specialist with over 15 years of experience across regulatory case management, telecom operations, financial documentation, and customer escalation handling.Currently, I manage 30–40 high-priority lien removal cases weekly under a Google India contract, working closely with banks and law enforcement authorities to ensure regulatory compliance and structured financial documentation. My work directly supports fraud investigations, audit readiness, and adherence to RBI guidelines.Over the years, I have built strong expertise in:• Regulatory case handling & audit documentation• Banking & law enforcement coordination• Fraud support & transaction-level reporting• KPI-driven customer operations (70%+ NPS performance)• Team leadership (15-member team)I am recognized for structured thinking, calm escalation handling, and process discipline. My career reflects consistency, reliability, and performance improvement across telecom, visa processing, and financial operations environments.I am open to opportunities in Compliance, Risk Operations, Financial Operations, and Senior Customer Operations roles where I can contribute operational stability and regulatory expertise.
Experience
Senior Customer Service Representative
Feb 2025 — Present · Mumbai, IN
Risk Operations & Financial Compliance SpecialistManaging lien removal cases by coordinating with banks and law enforcement agencies to ensure timely resolution.Maintaining and updating lien-related data in internal systems such as TRIX for accurate tracking and compliance.Collaborating with cross-functional teams (gUP, RCI, LIS) to gather necessary details, facilitate investigations, and ensure smooth case handling.Engaging with law enforcement to guide them on fraud-related procedures and ensure proper handling of lien notices.Ensuring compliance with financial regulations and internal SOPs while mitigating risks associated with fraudulent transactions.
Education
Holy Cross High School
Secondary School Certificate
2003 — 2004
Suresh Gyan Vihar University
Bachelor of Commerce - BCom, Business/Commerce, General
Divine Image High School
Higher Secondary Certificate, Commerce
2005 — 2006
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