Vipin Mishra

About Vipin Mishra

Having dedicated 2 years to the role of Data Analyst in Concentrix, I\'ve expertly employed SQL and Tableau to enhance agent performance, boost sales, and improve service efficiency while upholding service level agreements (SLAs).With a strong foundation in SQL, I delved into complex datasets to derive actionable insights. I identified patterns that significantly impacted agent conversion rates for both sales and service interactions. Utilizing Tableau, I created intuitive visualizations that effectively communicated these insights, aiding in data-driven decision-making.By analyzing data, I pinpointed crucial factors influencing agent success. Collaborating closely with teams, I developed strategies that led to notable enhancements in conversion rates. This approach not only improved sales but also streamlined service processes, contributing to customer satisfaction.Over the course of 3 years and 3 months in Startek, I have held a dual role as an MIS Executive and Data Analyst, playing a pivotal role in enhancing agent productivity, optimizing sales, service processes, and ensuring the adherence to service level agreements (SLAs).As an accomplished MIS Executive, I skillfully harnessed Excel\'s capabilities to manage, analyze, and present data crucial for decision-making. I developed and maintained comprehensive reports that provided insights into agent performance, sales trends, and service metrics. These reports aided in identifying areas for improvement and informed strategic decisions to optimize agent efficiency.

Experience

1. Analyst

   Vaco Binary Semantics Llp

   Oct 2023 — Present

Education

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor of Commerce - BCom

  2015 — 2020