Vipin Vijayan
Senior Manager & Centre Head @Federal Operations And Services Ltd Fedserv
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WORK HISTORY
Senior Manager & Centre Head @Federal Operations And Services Ltd Fedserv
Coimbatore, IN
I am a customer service and operations professional with over 16 years of experience driving performance, building high-performing teams, and delivering excellence across contact center operations.Throughout my career, I have held leadership roles with reputed organizations including First Source Solutions, Vertex, Serco, Eben Telecom, and currently Federal Operations and Services Ltd (FedServ). My expertise covers: Inbound & Outbound Contact Centers Complaint Management & Customer Experience Sales Enablement & Revenue Generation Non-voice Processes & Back-office OperationsSince Dec 2020, I have been part of FedServ, where I have played a pivotal role in transforming the contact center from a cost center into a revenue-generating unit, with a strong focus on sales-led initiatives.I am passionate about creating customer-first strategies, mentoring teams, and driving operational efficiency to achieve sustainable business growth.
ABOUT VIPIN VIJAYAN
Senior Manager & Centre Head FedServ Coimbatore | Certified Six Sigma Green Belt | Completed Leadership Training |Certified TLECP| Performance Excellence Award | Leadership Excellence Award | Best TL VF Prepaid|
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