Vipin Nair

About Vipin Nair

Digital transformation succeeds when technology, governance, and business priorities move in lockstep, and that’s where I focus.As a Digital & Technology Manager and ServiceNow Product Leader, I lead enterprise-scale transformation initiatives that modernize service delivery, strengthen governance, and create measurable business value. Over the last 20+ years, I’ve built and scaled product teams, led multimillion-dollar technology portfolios, and delivered strategic platforms across ServiceNow, ITSM, HRSD, GRC, Employee Center, Legal Tech, and enterprise automation.My work centers on helping organizations simplify complexity, whether that means transforming legacy ecosystems, optimizing vendor investments, improving compliance, or building AI-first service experiences. From leading 30+ member global product teams to managing 50+ enterprise applications, I drive initiatives that improve operational efficiency, elevate user experience, and align technology investments with long-term business goals.One of the most rewarding parts of my journey has been leading high-impact programs, from enterprise platform migrations to AI-enabled policy solutions, that not only improve processes but reshape how teams work at scale.I’m passionate about building resilient digital ecosystems, developing strong teams, and turning enterprise technology into a strategic advantage.If you’re looking to modernize enterprise platforms, scale digital operations, or build transformation programs that deliver measurable outcomes, let’s connect.

Experience

1. d & t Manager

   General Mills

   Jun 2022 — Present · Mumbai, IN

   Key Responsibilities- Managed a diverse portfolio of over 50 applications on enterprise platforms such as Salesforce, ServiceNow, GCP and Coupa, spearheading continuous improvement and technology transformation initiatives, system integrations that significantly advanced organizational goals- Strategically engaged with business owners and executives to manage vendor relationships, negotiate high-impact contracts, drive renewals, oversee budget management, and monitor service levels, ensuring exceptional operational excellence- Collaborating with stakeholders and vendors to develop a comprehensive roadmap, ensuring timely project delivery and adherence to quality standards.Highlights- Strategic Implementation of IT Solutions: Spearheaded IT solution implementations across multiple business functions, leading cross-functional teams to execute application upgrades and technology migrations. Ensured strict compliance with security and governance standards while aligning projects with strategic business objectives- Team Leadership and Development: Oversaw a dynamic team of IT Business Analysts and developers to deliver high-quality outcomes within Service Level Agreements (SLAs). This involved meticulous planning, strategic task allocation, and continuous performance monitoring, ensuring timely and efficient delivery of all project milestones. My leadership fostered a collaborative environment, driving the team to exceed expectations and achieve exceptional results, nurturing their professional growth and elevating team performance- Promotion of Emerging Technologies: Evaluated and advocated for the adoption of cutting-edge technologies such as Cloud, AI, and Data Science to enhance business processes.

Education

• Nagpur University

  Master in Computer Management, Information Technology

  2002 — 2004