Vipin Mukundan
Account Manager
- Role
- Account Manager at Kaseya
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Vipin Mukundan
A Seasoned inside sales professional seeking a full-time position in Account Management for a SaaS company, where I can apply my knowledge and skills for continuous improvement.
Experience
Account Manager
Sep 2021 — Present · Bangalore Urban, IN
Operated as the lead point of contact for Customer Accounts in the NAM and EMEA regions (since 2023)Analyzed market trends and customer behavior to identify opportunities for growing customer accounts. Oversaw the sales process for customer accounts, including negotiating contracts and agreements to maximize profit Collaborated with sales & marketing teams to develop and implement cross-sell campaigns.Worked closely with cross-functional teams to resolve customer issues and ensure timely resolution. Created and presented reports to senior management on customer retention metrics. Oversaw forecasting for account management activities & ensured adherence to financial goals. Monitored account performance metrics and provided regular reports to senior leadership. Managed key client accounts and ensured customer satisfaction by addressing concerns or issues promptly. Developed and implemented best practices for account management processes and procedures.
Education
Alliance University
Master of Business Administration, Marketing
2015 — 2017
Birla Institute of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, First Class
2006 — 2010
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