Vipin Mittal

About Vipin Mittal

Around 19+ Years experienced in large IT service companies. Performed various roles as Sales, Pre-Sales Consultant, Advisory, Solution Architect, Product Consultant, Project Management, and Service Delivery focused on ServiceNow and other Service Management Tools- Good experience in ServiceNow assignments, ranging from advisory to solutioning to project delivery, possessing relevant experience to manage and lead implementation projects with blended teams- Experience to craft innovative ServiceNow solutions for competitive RFPs/RFQs- Work with Global ServiceNow Engagement Partners, and account leads to define strategy and design roadmaps for clients in tools – ServiceNow ecosystem (NA, EMEA, APAC)- Work with Sales & Opportunity Owners, Engagement Team (Bid Manager), Industry leaders, Cloud Infra, Security and Risk Assessment teams, etc- Act as a ServiceNow subject matter expert (SME) and provide advisory and guidance with best practices to clients and team members. Provide technical oversight and guidance to other team members- Create ServiceNow out-of-box and custom solutions in area of Consulting, Implementation (Build), Maintenance (AMS/Run), Migration, Upgrades. It includes technical scope estimations, architecture design, defining target operating model, pricing, SoW contracts, etc- Participate in client orals/demos, due diligence/Q&A workshops. Communicate effectively with clients, including providing status updates and presenting solutions- Have comprehensive knowledge in Cloud and ServiceNow product packs. Successfully delivered solutions for multiple clients in ServiceNow ITSM, HRSD, CSM, ITOM, ITAM, SPM, IRM, FSO, TSM, Procurement, SecOps, Industry Solutions and Custom Apps (App Engine)- Successfully delivered following solutions models – Managed Services (Fixed / T&M model / Rate cards), MSP Model, Dedicated vs Shared delivery services, dedicated instance vs domain separate instance, etc- ServiceNow Certified Implementation Specialist and Trained - ITSM, HRSD and CSM products along with administrator and fundamental courses. Also, i do have 6 Micro-Certifications- ServiceNow Sales Accreditation courses - ITSM, CSM and HRSD- ITIL v4 Foundation & ITILv3 Intermediate – CSI Certified. Also having exposure in ITIL Intermediate – Service Transition & Service Operations area- AWS Certified Cloud Practitioner.

Experience

1. Servicenow Pre-sales & Solution Advisory Lead

   Tata Consultancy Services

   Apr 2024 — Present · Bengaluru, IN

Education

• Kendriya Vidyalaya

  12th Class, Commerce

  1999 — 2000

• Christian Eminent Academy, Indore

  BCA, IT

  2001 — 2004

• Madhav Institute of Technology & Science, Gwalior

  MCA, IT

  2004 — 2007

Skills

• IT Service Management
• Problem Management
• Service Desk
• Sql
• Java Enterprise Edition
• Bmc Remedy
• Release Management
• Microsoft Sql Server
• Incident Management
• Integration
• Manual Testing
• Cmdb
• Requirements Analysis
• Pl/Sql
• Sdlc
• Solution Architecture
• Bmc Patrol
• Jsp
• Xml
• Software Project Management
• Itil
• Configuration Management