Vipin Gupta
Immediate Joiner| Ex-Operations Manager - Better.com| Fintech Startup|People Management| Team Handling|
- Role
- Manager - Mortgages (Secondary Market Operations) at Qualicentric
- Location
- Faridabad, IN
- LinkedIn followers
- 500 followers
About Vipin Gupta
Performance-driven professional with over 7.5 years of experience in Customer Service, Banking Operations and Mortgage Banking and dealing with key clients from US, UK, Hong Kong and Australia. Highly skilled in managing transitions and stabilizing processes for smooth operations achieve maximum efficiency. Skilled in reviewing, interpreting, and implementing the operational policies for the Bank\'s secondary market function. Proficient in delivering & managing services in compliance with SLAs and KRAs Proficient in reviewing conditions received from investors on loans and addressing their concerns. Gained experience in leading, motivating and gaining commitment from Module / Function Executive Leadership Team, senior management, direct reports and colleagues.
Experience
Manager - Mortgages (Secondary Market Operations)
Jul 2022 — Present · New Delhi, IN
Allocation of work and managing deliverables.Providing training to the new team members and clarifying their queries to ensure qualityof work.Providing feedback and suggestions to improve the quality and ensure smoothfunctioning of the process.Managing SLAs and providing RCA for the escalations.Doing quality check on closed loans and approving loans to be purchased in thesecondary market operations.
Education
Shaheed Bhagat Singh College
B.com (Hons.), Accounting and Finance
2010 — 2013
Delhi School of Economics
M.Com, Tax and Finance
2013 — 2015
Shaheed Bhagat Singh College, University of Delhi
B.com (hons), Accounting and Finance
2010 — 2013
Indian Institute of Technology, Delhi
Certification in Project Management, Management Studies
2022 — 2022
The Institute of Chartered Accountants of India
CA-Intermediate, Accounting and Finance
2010 — 2012
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