Viorica Bolohan

Servicenow Client Delivery Manager @SoftwareOne

Toronto, ON, CA

Managing client relationships and keeping satisfaction high, achieving a 90% retention rate.• Leading teams to deliver ServiceNow projects on time and within budget. • Successfully delivering a complex, multi-phase implementation for a healthcare client, enhancing client satisfaction and operational efficiency• Overseeing a multimillion-dollar project for a major transportation client, ensuring smooth delivery.• Assisting in contract renewals, boosting renewal rates. Playing a key role in securing high-value contracts worth over $4 million.• Developing best practices for ServiceNow delivery, ensuring continuous improvement.• Mentoring and coaching team members, fostering a collaborative environment and improving team productivity.• Conducting project reviews and retrospectives, implementing improvements.• Participating in pre-sales cycles, contributing to solution design and proposals.• Delivering multiple phases and modules for a healthcare client, making ServiceNow the single source of truth.• Handling managed services contracts and serving as a Scrum Master, improving team productivity by 15%.• Collaborating with stakeholders to ensure project success and alignment with business goals.• Staying updated with the latest ServiceNow features and trends to provide cutting-edge solutions.

Università degli Studi di Parma

Bachelor’s Degree, Marketing

Saint Francis University

Bachelor’s Degree, Marketing

European School in Parma

High School, Humanities/Humanistic Studies