Vionka Leal
Global Training Manager | CAPM | HR Management
- Role
- Training and Onboarding Manager Global Training Manager at Arrive Logistics
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Vionka Leal
As a global training manager at Arrive Logistics, a fast-paced logistics brokerage that…
Experience
Training and Onboarding Manager Global Training Manager
Jun 2022 — Present · Chicago, IL, US
Hire, train and manage new trainers that are best suited for our fast paced logisticsbrokerage that invests heavily in proprietary technologies-Design, deliver, and evaluate the effectiveness of the current training programs fordomestic and global locations including Colombia, The Philippines, Canada, andMexico, while traveling to all office locations-Identifying hardware issues and troubleshooting them for trainers in the classroom. Issuingcyber security training and identifying areas of opportunity-Manage vendor relationships with Hiver and Observe AI. Hiver is an email managementtool that has given me the ability to analyze and minimize agent response time by 20%and increase customer satisfaction by 30% in one year-Make improvements and align the training content to our domestic locations to meetinternal stakeholder needs-Collaborate with business leaders to create a new cross border training programencompassing eLearnings, and instructor lead sessions-Establish fluid partnerships in person and virtually across all office locations whileunderstanding business needs across a diverse groups of people-Remain adaptable to quickly pivot resources to continuously be aligned with the ability to travel to all global and domestic sites to understand cultural differenceswhile implementing practices tailored to each region to deliver world class service
Education
Cornell University
Human Resources Management Certificate March 2017
2016 — 2017
Eastern Illinois University
Bachelor of Arts (BA)
2006 — 2010
Skills
- Inventory Management
- Higher Education
- Public Speaking
- Interviews
- HR Management
- Microsoft Powerpoint
- Data Entry
- Customer Service
- Shipping
- Interviewing
- Academic Administration
- Management
- Recruiting
- Microsoft Office
- Employee Training
- Leadership
- Transportation Management
- Student Affairs
- Logistics
- Training
- Logistics Management
- Microsoft Excel
- Talent Management
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