Violet Moyer

Technical Support Manager @Wesco Anixter

Fremont, CA, US

Leads 4 direct reports that provided assistance to our technical support team, managed logistics, and provided inventory management for our customers.• Oversees the technical support teams to ensure customers are receiving ideal support of their hardware.• Oversee\'s 2 local logistics specialists and managed business relationships for 4 other shared logistical specialist worldwide• Leads team and XFN to create Monthly Business Reviews for our customers.• Maintains KPI’s and goals to hold teams accountable for our customers.• Coordinates vendor training activities for the team and others within the Technology and Support Services (TSS) organization.• Created a detailed playbook and source of truth to lead improvements with the team\'s job responsibilities, processes, and procedures with XFN.• Develops internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.• Build\'s partnerships with various industry stakeholders and leaders internally to build support proposals for other potential customers.• Leads/ project team to integrate our customers ticketing system with ours to automate ticket creation and provide more consistent data to our support team and ease the creation of support tickets for our customer.

San Francisco State University

Bachelor's degree, Business Administration and Management, General