Viola Ilia
Administrative Assistant @Hines
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WORK HISTORY
Administrative Assistant @Hines
Toronto, ON, CA
Administrative Assistant at CIBC Square I support 3M SQFT Office Towers • Accurately code invoices to appropriate accounts in alignment with company standards• Prepare and process all tenant bill-back invoices with precision and timeliness• Support the tracking and reconciliation of tenant rent accounts• Assist in the preparation and organization of annual operating and capital budgets• Coordinate and distribute contracts for review and signature• Maintain clear, proactive communication with vendors and tenants to support efficient operations• Proficient in industry software including PRISM and Nexus for workflow, invoicing, and data management
EDUCATION
Humber College
Graphic Design Certificate, Graphic Design
OCAD University
Bachelor of Fine Arts - BFA, Drawing and Painting
ABOUT VIOLA ILIA
I am a commercial real estate professional supporting Class office operations at Hines – CIBC Square, one of Toronto’s premier landmark developments. With experience across administrative operations, tenant service, and financial processes, I contribute to a high-performance environment driven by professionalism, precision, and service excellence.In my role, I support day-to-day building management functions including work order coordination, tenant communications, vendor and service scheduling, and financial administration (A/P, A/R, and invoice processing). I am committed to ensuring operational efficiency, a refined tenant experience, and strong team collaboration across property management, engineering, and security.Working within an institutional real estate portfolio has strengthened my understanding of best-in-class building standards, sustainability practices, and the importance of strong tenant relationships in stewarding premium office assets.I am continually developing my skills in budgeting, commercial real estate finance, lease administration, and capital project support as I grow toward a long-term career in property management.I am committed to contributing to exceptional real estate environments and expanding my expertise within institutional commercial property management.
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