Vinoth Kumar Rajendran
Process Excellence & Quality Management | Lean, Six Sigma & Continuous Improvement | Service Delivery Management | Automation Developer - Specialized AI | CMMI | Agile Project Management
- Role
- Service Delivery Manager at Antontech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vinoth Kumar Rajendran
Responsible for the delivery of process innovation and continuous improvement initiatives. Analyse, maintain, and improve organizational performance. Quality Management: Plan, execute, and oversee inspection and testing of product to confirm quality and conformance to specifications and deliverables.Process Optimization: Identifying inefficiencies and implementing continuous improvement strategies to boost productivity.Data-Driven Decision Making: Leveraging data analysis and performance metrics to guide operational decisions.Project Management: Overseeing end-to-end project delivery, from inception to execution, ensuring projects are completed on time and within the scope of support.Leadership & Collaboration: Building strong, collaborative teams and fostering a culture of accountability and excellence.
Experience
Service Delivery Manager
Mar 2025 — Present · Chennai, IN
As a Service Delivery Manager, I oversee end-to-end operations ensuring high performance, client satisfaction, and process excellence. My role bridges operational delivery with strategic initiatives to drive continuous improvement and client growth. Spearheaded process mapping and optimization efforts to streamline workflows and improve operational efficiency. Led Six Sigma-based improvement initiatives, reducing process errors and enhancing service quality. Manage regular client interactions, business reviews, and performance reporting to ensure transparency and alignment. Collaborate with pre-sales and sales teams to support solution design, client pitches, and onboarding of new projects. Drive SOP creation, knowledge transfer, and governance for seamless project transitions and long-term sustainability. Monitor and report key SLAs and KPIs, while ensuring compliance and operational excellence across all functions. Support client retention and upsell opportunities through value-added service delivery and proactive engagement. Implemented quality monitoring frameworks, training programs, and feedback loops to drive service excellence. Led internal audits and compliance checks to ensure adherence to contractual obligations and industry standards.
Education
Don Bosco High School - India
Higher secondary, Maths Physics Chemistry Biology
2007 — 2009
Anna University Chennai
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
2009 — 2013
St. Mary's Matriculation Higher Secondary School
High School , English
1995 — 2007
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