Vinoth Kumar

About Vinoth Kumar

Results-driven and highly motivated Customer Service Delivery & Transition Manager…

Experience

1. Service Delivery & Transition Manager

   TVS Supply Chain Solutions

   May 2021 — Present · Madurai, IN

   Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were met* Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements.* Liaise with all internal service delivery teams to ensure a consistently high level of service.* Served as the primary escalation point to the Global Service Desk for the EMEA & APAC region for any issues or points of direction.* Managed and drove all services through the adoption and implementation of ITIL processes and procedures.* Assisted the client’s execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client’s business.* Responsible for building a portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle.* Identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.* Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations.* Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit.* Do client presentations, due diligence, and transitioning activities in new engagements