Vinoo Samuel

About Vinoo Samuel

Experienced Operations and Service Delivery leader with over 17 years of expertise…

Experience

1. Account Delivery Lead

   IBM

   Apr 2020 — Present · Chennai, IN

   Successfully led a team of 120 members and managed F&A pilot project (Order to Cash) from transition to steady state, achieving a seamless migration of the client’s intricate billing processes within 6 months. Coordinated effectively with multiple IBM teams to ensure full compliance and operational excellence throughout the account • Spearheaded planning, execution, and delivery of multiple projects, ensuring on-time, within- scope, and on-budget completion.• Oversaw business activities, ensuring accuracy and compliance with company policies and accounting standards.• Supported IT governance, reducing compliance issues by 20% and improving risk mitigation.• Provided strategic leadership in designing future state delivery models, enhancing efficiency and goal alignment.• Applied industry and F&A trends to develop high-performance solutions, boosting team productivity.• Worked closely with stakeholders to define project requirements, scope, and schedules.• Promoted collaboration using agile methodologies to drive innovation and design thinking.• Managed key financial activities including invoice processing, vendor management, query resolution, and reconciliation.• Resolved issues and improved payment proposal reviews and vendor statement reconciliation for optimal results.

Skills

• Offshoring
• Software Project Management
• Performance Management
• Itil
• Outsourcing
• Call Centers
• Team Leadership
• Operations Management
• IT Service Management
• Program Management
• Process Improvement
• Team Management
• Market Research
• Strategic Planning
• Sla
• Vendor Management
• Six Sigma
• Management
• IT Strategy
• Service Delivery
• Project Management
• Quality Assurance
• Bpo