Vinod Patel
Senior Engineer - Product Support
- Role
- Senior Product Support Engineer at Worldpay
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Vinod Patel
As a product support specialist, my exceptional communication skills enable me to…
Experience
Senior Product Support Engineer
Jun 2022 — Present · Indore, IN
Working as L2 support and following a holistic approach to solving customer problems by providing solutions rather than answers to the customer’s queries. • Own the front-line technical support process, triaging cases and classifying them by their priority. • Work with Worldpay clients to provide in-depth product support. Take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application.• Troubleshoot problems with malfunctioning software applications and recommend corrective action.• Respond to customer product inquiries via telephone or email.• Document customer information and recurring technical issues to support product quality programs and product development.• Recreate and resolve client issues in a test environment, and identify/document how applications and systems interact to support business processes.
Education
Bansal Institute of Research and Technology, Raisen Road, Kokta, Anand Nagar, Bhopal - 462021
Bachelor of Engineering - BE
2008 — 2012
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