Vinod Panangat

Experience

1. Senior Manager - Asset, Quality & Vendor Management

   FedEx

   Sep 2015 — Present

   FedEx Office operates over 2300 company-owned retail stores and locations in the U.S, providing convenient access to printing and shipping service * Manage a team of Managers and team members responsible for definition and rollout of Strategic and Business development solutions across different departments * Define strategies to drive operational efficiency and resource optimization while delivering cost savings * Develop protocols and processes to promote business ideas and secure alignment at leadership levels * Partner and management of over 30 vendors driving SLAs and compliance metrics for service & support at Retail and Production operation sites * Primary Product owner for Qualification and testing of new assets resulting in the company investment * totaling over $100 million in last 5 years * Primary Stakeholder and Subject Matter Expert (SME) for contract negotiations involving company core functions such as SOWs, project scope, timelines, deliverables, testing/acceptance guidelines, Service Level Agreements (SLA), warranties, reporting, etc,* Manage an annual budget of over $11 million for support related expenses. Provide monthly forecast and reconciliation to ensure compliance to forecasted dollars * Experience managing large and disparate teams to promote participation and ownership for product/program development, testing and launch * Exceptional people management experience including performance appraisal, coaching, grievance handling, counseling, accommodations, resource planning and management, enabling diversity and inclusion, motivation, aligning team members to focus on the primary corporate objectives * Hiring and retaining team players and best talents, identifying opportunities for growth & succession planning * Enable field testing, UAT, vendor side validations to test launches before full GR. Definition and implementation of optimum feedback model to gauge success, identify gaps and enable continuous improvement