Vinod Kn

Technical Services Manager @Oracle

My role involves building partnership with customers to develop a in depth understanding of their business processes, goals, and strategies in relation to their use of Oracle NetSuite and to provide strategic guidance on the most effective use of Oracle NetSuite for the “to be” solutions. • I build and advise on strategic roadmap to customers, aligning their strategy plans and quick wins. • I empower multiple teams fostering growth, collaborating, and mentoring for delivery of innovative solutions in agile and other hybrid leading methodologies that best fit to achieve customer success. • I actively partner with customers in their projects providing them support to track and address all their issues raised during different phases such as data migration, UAT, post go live. • I collaborate effectively with all stakeholders such as Advanced Customer Support, Account Management, Solution Architects, NetSuite Customer Success delivery, Product development and Technical Support teams. • I strive for achieving high metrics in my portfolio of customer accounts: C-Sat, NPS, Retention, etc.